Shipping and Delivery – Simple Peptides

At Simple Peptides, we are committed to delivering your orders quickly, securely, and discreetly. Our shipping and fulfillment process is designed to ensure that researchers and laboratories receive their products safely and efficiently.

Orders are processed as soon as payment is confirmed and prepared for shipment through our fulfillment team.

Free Delivery

We offer free standard delivery on all orders within the United States and to many international destinations. Shipping options and delivery estimates are displayed during checkout so customers can choose the most convenient option.

Discreet Shipping

To protect customer privacy and avoid unnecessary delivery issues, all Simple Peptides orders are shipped in discreet packaging.

Packages do not display product information or sensitive labels. This ensures that deliveries remain confidential and secure for both domestic and international customers.

Order Processing Time

Orders are processed once payment has been successfully confirmed.

Most orders are prepared for shipment within 1–2 business days, excluding weekends and holidays.

Once your order ships, you will receive a shipping confirmation email containing your tracking number so you can monitor the delivery progress.

Delivery Timeframes

Delivery time depends on the shipping carrier and destination.

Typical delivery estimates include:

United States:
3–5 business days

International Orders:
7–14 business days depending on the destination country and customs procedures.

Please note that these delivery timeframes are estimates and not guaranteed.

Carrier Delays

Shipping carriers may occasionally experience delays due to factors beyond our control, including:

  • Weather disruptions

  • High shipping volume

  • Customs inspections

  • Transportation issues

Simple Peptides is not responsible for delays caused by shipping carriers once a package has been dispatched.

Customers may track their shipment using the tracking number provided in the shipping confirmation email.

Address Accuracy

Customers are responsible for ensuring that shipping information is accurate and complete before submitting an order.

Simple Peptides is not responsible for delivery issues caused by:

  • Incorrect shipping addresses

  • Missing apartment or unit numbers

  • Incorrect postal codes

Orders shipped to incorrect addresses provided by the customer may not be eligible for reshipment or refunds.

Delivery Confirmation

Once a shipment is marked as delivered by the carrier, the delivery is considered complete.

If you believe your package was delivered incorrectly, please contact the shipping carrier directly and notify our support team so we can assist where possible.

Shipping Issues

If your order arrives damaged, incomplete, or incorrect, please contact our support team within 7 days of delivery.

Customers may be required to provide photographic evidence of the package and its contents so our team can review the issue and determine the appropriate resolution.

Order Cancellations or Modifications

Due to our fast order processing system, order changes or cancellations must be requested immediately after placing the order.

Once an order has been processed or shipped, cancellations or modifications may no longer be possible.

Customers should carefully review their order details before completing checkout.

Refund Policy

Refund eligibility depends on the condition of returned items and compliance with our return guidelines.

Refund requests may be considered if:

  • The product arrives damaged

  • The wrong product was shipped

  • The item remains unopened and in its original condition

Customers must contact our support team to initiate a refund request before returning any products.

Return Shipping

If a return is approved, customers may be responsible for covering the return shipping costs unless the return was caused by an error on our part.

Returned products must be securely packaged and shipped with a valid tracking number.

Refund Processing

Once a returned product is received and inspected, approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider.

Contact Us

If you have questions about shipping, delivery, or your order status, please contact our support team.

Our team is available to assist with any inquiries regarding your order.