Simple Peptides Refund & Returns Policy

At Simple Peptides, we are committed to providing high-quality research peptides and excellent customer service. If you experience an issue with your order, our team will work with you to resolve it as quickly as possible.

This policy outlines the conditions under which refunds, returns, and order adjustments may be processed.

Eligibility for Returns

Customers may request a return under the following conditions:

  • The product remains unopened and sealed in its original packaging

  • The request is submitted within 7 days of delivery confirmation

  • The product has not been tampered with, used, or damaged

Due to the sensitive nature of research peptides and laboratory materials, we are unable to accept returns for opened products unless the item was damaged during delivery.

All return requests must first be authorized by our support team.

Refund Requests

If you are not satisfied with your purchase or receive an incorrect or damaged item, you may submit a refund request within 7 days of receiving your order.

Refund requests may be approved in situations such as:

  • Incorrect product received

  • Damaged products during shipment

  • Missing items from an order

Customers must provide clear photos of the package and products received so our team can review the claim.

How to Request a Refund

To initiate a refund request, please contact our customer support team with the following details:

  • Order number

  • Description of the issue

  • Photos of the product and packaging (if applicable)

Once your request is reviewed, our team will provide instructions on how to proceed with the return or refund process.

Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless the return is due to an error on our part (such as incorrect or damaged items).

Returned products must be shipped securely with a valid tracking number to ensure safe delivery.

Refund Processing

Once returned items are received and inspected by our team, approved refunds will be processed using the original payment method whenever possible.

Please allow several business days for the refund to appear in your account depending on your payment provider.

Shipping Issues

If a shipment arrives damaged or incomplete, customers must notify us within 7 days of delivery confirmation.

Our support team will review the claim and determine whether a replacement, store credit, or refund is appropriate.

Order Cancellations or Modifications

Orders begin processing shortly after payment confirmation.

Because of our fast order processing system, cancellations or modifications must be requested immediately after placing the order.

Once an order has been processed or shipped, we may no longer be able to cancel or modify the order.

Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is correct and complete.

Simple Peptides is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Research Use Disclaimer

All products sold by Simple Peptides are intended strictly for laboratory research purposes only.

These products are not intended for human consumption, medical use, or veterinary use.

Returns or refunds will not be issued based on expected research outcomes.

Contact Support

If you have any questions regarding returns or refunds, please contact our support team.

Our team is always available to assist with order-related inquiries.